Terms And Privacy


Store Privacy Terms and Conditions

Welcome to Virtual Reality Cities Company

These terms and conditions define the rules and regulations for the use of the Virtual Reality Cities website. It is a service provided by Virtual Reality Cities Company

The Site is operated by Virtual Reality Cities Company (hereinafter referred to as us/us/or plural).

As a user of the website (you/your customer) you must read and understand the following terms and conditions (the “Terms and Conditions” list).

Once you use the Website for the purpose of making a purchase, you will be obligated to follow the Terms and Conditions. Please review the list of terms and conditions carefully before starting to use the electronic services. In the event that you do not agree (or cannot comply with) any law or condition from the list, we advise you not to use the electronic services provided by the Virtual Reality Cities Company.

The main office of the Virtual Reality Cities Company is located in

Virtual Reality Cities Company Building - Madinah - Bani Haritha Street - P.O. Box Terms of Use

Persons who are unable to legally represent themselves under the local contract system cannot use the website services.

If you are a minor (for example, you are under 18 years old), you may use the website services under the supervision of a parent or legal guardian provided that they agree to abide by the terms of the Terms of Use.

The user will be responsible for using the site's services from outside the Kingdom of Saudi Arabia, in full compliance with the local laws applicable in that region.

These terms and conditions are considered valid and null and void of previous forms of commercial representation, oral agreements or other understandings, unless additional terms specific to a specific product or service are specified in this regard.

By using the Website Services you will be obligated to follow the terms and conditions.

Website security protection

You may not violate or attempt to violate the security protection of the Website, including, but not limited to:

Accessing information not intended for you, accessing a web server, or an account that you are not authorized to use officially.

Attempting to explore, scan or test the capacity of the system or network or attempt to penetrate the security system or protection levels without being authorized to do so.

Attempting to disrupt or interfere with the service provided to any other user, host, network or host, including, but not limited to, spreading and sending viruses to the website, overburdening the website, sending chain letters, unsolicited e-mail, or any other means that may harm the integrity of the network.

Sending unsolicited messages, including commercial offers and/or advertisements for products or services.

Simulation for the purpose of forging the IP address, e-mail address, or any part of the website address and using it in any e-mail or postal group. Violations harmful to system or network security will result in civil and criminal penalties in most cases.

You hereby agree not to use system resources, hardware or software, or in any way to interfere, interfere, or attempt to interfere with the functioning of the Website or any activity and service provided by the Website. The website will investigate activities that may involve such violations and will cooperate with the competent judicial authorities to prosecute and apply the necessary punishment to persons involved in such violations.

privacy policy

We are aware of our responsibility to protect your personal information and take this very seriously. We believe that your personal information is one of our most important resources. We store the processing of your personal information through our servers and they are protected by high security technology hardware and software. If you object to our processing of your personal information by transfer or use by any means, please send your request to it@vrcity.sa or you can avoid using the website services.

We do not trade your personal information by any means whatsoever from selling or renting to any third party without your express consent in the first place.

Registration - My personal account

The registration process includes the information (your personal information) that you provide to us to complete your transactions and also to contact you. You must accept the principle of our use and update of your personal information in order to deal with the registration process and to control the confidentiality of your identity during the follow-up process for the delivery of the purchase order and electronic payment.

The information you provide during the registration process is protected data in accordance with the terms of privacy protection described previously. Your personal information forms part of your record of your interactions with our services. In the event that you use our website, you will be responsible for maintaining the confidentiality of your personal account and password in addition to preventing access to your personal device / computer and you are thus responsible for all operations that are performed through your personal account using the password.

The Website shall not be liable to any person for any loss or damage that may arise due to your failure to protect your password or any other information relating to your personal account. If you suspect that there are suspicious operations in your personal account, please notify us by contacting us immediately

electronic communication

By agreeing to use the website and our electronic services, you agree to receive our electronic messages in all its forms through e-mail, periodicals, notices and alerts announced on the website. Accordingly, you tacitly agree that all electronic transactions sent to you by us are legally binding and shall be treated as written transactions.

We have the right to monitor, record and save any phone call, e-mail or any other form of electronic communication with you for training purposes in order to verify advice and feedback directed to us and to improve and develop the quality of service provided to our customers.

Products and customer evaluation

Customers who have evaluated the product or service, Virtual Reality Cities Company, have full rights and powers to republish their reviews in newsletters, marketing means or on the site without the customer’s consent based on their consent to provide the evaluation.

shopping cart

We reserve the right to limit the number of items selected per person, per family or per order in the "shopping cart" if necessary.

The order identification system is applied to items ordered from the same account or credit card as well as to orders using the same shipping or billing address. We will send an alert to the customer if the material identification system is applied to his account.

Product details, stock and prices

In our constant endeavor to provide accurate and comprehensive information about our products (such as product availability, pricing, product specifications, illustrations, and technical characteristics) and to provide comprehensive information about the Services, we may encounter some typographical errors.

The maximum accuracy in displaying the colors of the products on the website is taken into account, but what you see of the colors shown on the website depends mainly on your monitor settings and this is outside our jurisdiction as we cannot be sure of the color settings supported on your monitor.

The publication of details of products or services (including but not limited to: marketing brochures, advertisements, trade offers, magazine offers and small publications) on the Website does not constitute a guarantee that products, offers or prices will be available either through online shopping or directly at the fair.

Errors may occur during the process of providing a product or service and providing detailed price information on the Website. The Website cannot provide you with individual product prices or know the total cost of a product or service until you have submitted your complete online order. In the event that the invoice was requested and issued for a product or service and the price was incorrect or the information was incorrect due to an error in recording the correct price or information about products or services, the website has the right in this case to either contact you to clarify this error and how to deal with it or cancel your order and notify you of this cancellation. In the event that your order is accepted and it is followed up online, the total cost will be calculated and deducted from your credit card account and we will inform you by e-mail that the payment process is taking place correctly.

Availability of products as well as prices are subject to change without prior notice.

Delivery Information

The shipping date depends on your order, city and payment method. Please note that reservation requests are not included within the standard shipping time summarized below.

Delivery time is estimated and not guaranteed delivery. It also depends on the customer’s acceptance and setting the delivery date with the shipping team. In the event that the customer cannot be contacted on the specified date, then there will be a delay in delivering the shipment without any responsibility on the Virtual Reality Cities Company

Payment The website offers the possibility to purchase products or services through the website (online) and pay the required amount via the Internet according to the shipping and delivery service available in the Kingdom of Saudi Arabia. All cash transfers and payments, including licenses and financial entitlements, must be in Saudi riyals.

Our payment system includes several methods/forms of payment methods

For online payments: We accept payment by using mada card, credit cards (Visa or MasterCard only) for cards issued by Saudi banks only through the electronic portal of our banking service provider. In the case of online payment, the customer will receive a notification on the screen as soon as the payment is accepted. We are not responsible if the payment is rejected or canceled by the credit card service provider for any reason. You should check with the bank providing the credit card service about the reason for the refusal.

We do not store your credit card information on the website. All information and details that you enter through the electronic payment gateway are encrypted for the purpose of security protection, and the correspondences circulated to and from the service provider's website are also encrypted.

We do not provide any of the payment information made through the site to other companies or individual parties unless it is requested by a legal official body. This information is processed by our paymaster.

You must ensure that the information related to your credit card that you use to pay for electronic services is correct, valid and accurate, and you must use the credit card legally belonging to you. Your personal information will not be used or shared by the electronic services with any third party, with the exception of verifying the legality of the information and not forging it or when requested by law or legal regulations or at the request of the court. The Online Service will not be responsible in any way for credit card fraud. You will be held responsible for the use of counterfeit credit cards and will be fully responsible for proving otherwise.

In the event that we are unable to provide the order or part of it, we will inform you directly in this regard. All or part of the amount paid will be refunded by the credit card you used to pay the order amount.

Your use of the online payment service on our website constitutes an implied acceptance of your compliance with these terms. If you do not agree to any of the terms of these terms, please do not use this service.

Cancelling order

Cancellation of the application by Virtual Reality Cities Company reserves the right to cancel the application for any of the following reasons

  • Refusal / non-acceptance of the payment process
  • If the delivery address given by the customer is wrong, the contact information is wrong, or the customer is not able to reach the customer.
  • We cannot provide/deliver the requested product/service within a reasonable period of time which is (10) working days from the day the order was confirmed.

Cancellation of the order by the customer

  • To proceed with the order cancellation process, you must contact us first. You may cancel your order for any of the following reasons.
  • If the order has not been delivered or shipped to you. In the event of cancellation after the order has been shipped or sent, a cancellation fee will be charged to you. We reserve the right to match the time your order was shipped to the time you sent your cancellation request.

Returns, exchanges and refunds

The period allowed for a return request is 8 days from the date of receipt


Products that are not in their original packaging, and products that have lost the original labels or serial numbers

In the event that the product is returned due to a defect in the product, a defect from the manufacturer, or as a result of damage during the delivery of the product, or due to the incorrect / wrong product being delivered, no additional fees for the shipping service or bank transfer fees (29 SAR) will be charged. In the event of a return for other reasons, (the customer needs to change the product or the customer’s desire has changed in general), shipping fees or bank transfer fees (29 riyals) will be charged to the customer.

In the event that the product is returned due to a product defect, manufacturer defect, damage during product delivery or incorrect/wrong delivery of the product, no additional charges will be charged for the shipping service. In the event of returns for other reasons, (the customer's need to change the product or the customer's desire has changed in general), a shipping fee will be charged to the customer.

When preparing to return the product, the product must be in its original condition with all accessories and instructions included. We do not accept returns on products that are scratched or damaged due to misuse or malfunction caused by using a mismatched volt. We reserve the right to agree to accept returns on products that do not meet the above criteria.

Amendment to the list of terms and conditions

Virtual Reality Cities Company has the absolute right at any time to modify the terms and conditions of the website without prior notice or warning. You may access the most current version of the Terms and Conditions at any time on the Website. If you do not accept the modifications to the terms and conditions, you must stop using this service.

If you continue to use this service, you implicitly agree to be bound by the revised terms and conditions of using this website.

Terms of Service Party booking 


All parties require a non-refundable, non-transferable deposit to reserve a party date and time.

Payment in full is required upon completion of the party. Balances must be paid with cash or credit card (no checks, please).


The party center will supply all paper goods, balloons, pizza and beverages, and birthday cupcakes for the children. Adult food can be ordered from our catering menu. No outside food is permitted.

Specific party room requests will be honored based on the size of the party and availability. All requests must be received when booking the party.


The party center reserves the right to cancel a party if its employees or your guests are not able to safely travel to the facility due to severe weather or other extenuating circumstances. Should a party be cancelled due to weather, The party center will do its best to reschedule the party as soon as possible.

You may change your party date and package up to two weeks prior to the event. If you cancel your party within two weeks of the event, you will have the choice to re-book another date or use the amount of the deposit as a store credit. If you choose not to re-book the event, you will forfeit your deposit.